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To purchase products from ifiGOURMET, you must be a professional/business owner and be able to buy wholesale.

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Ordering Information

To place an order with ifiGOURMET, please either:

Our Customer Service Team is available from 8:00 AM-5:00 PM (CST), Monday through Friday.

You can e-mail any questions or comments to customerservice@ifigourmet.com. An order confirmation will be e-mailed shortly after receipt of a purchase order. Please review the confirmation for accuracy and report any discrepancies to Customer Service immediately.

All pricing is presented Freight On Board (FOB) Gurnee for dry goods and chocolate products, or FOB Pleasant Prarie, WI for frozen goods.


Shipping Information

The shipping point for dry goods and chocolate products is Gurnee, Illinois 60031, and Pleasant Prairie, WI 53158 for frozen goods.

Orders for dry goods and chocolate may be combined on a single purchase order, with orders for frozen goods requiring separate purchase orders. Generally, orders are shipped within 24 hours of receiving the order- actual lead times will vary depending upon destination, transit times, and product availability.

All orders are shipped via LTL Common Carrier or Parcel Service. ifiGOURMET will determine the most appropriate shipping method for your shipment based upon order volume, weather, and customer delivery requirements. We may be required to pack chocolate or other perishable products with thermal packaging and refrigerants, or ship via temperature controlled carrier during warmer months.


Payment Terms

All orders must be prepaid unless credit is established. ifiGOURMET accepts credit card payments via Visa or Mastercard. Customers that choose to establish credit must complete and submit a credit application, which can be downloaded from our website at www.ifigourmet.com, or call our Customer Service Team at (847) 855-7400, option 1, to request a credit application. Please allow 5-7 business days for processing.

Pricing is subject to change with or without notice depending upon the circumstances. ifiGOURMET will make every attempt to provide sufficient notice of price changes, but cannot guarantee this due to circumstances beyond our control.


Receiving an Order

Please inspect all shipments for external damage prior to accepting or signing for a delivery. Refuse delivery of any cartons or packages with visible external damage from the carrier. Any visible damage on an LTL shipment must be noted on the bill of lading.

ifiGOURMET cannot be responsible for damage that is received and signed for by a customer. All concealed damage must be held intact until released by an ifiGOURMET representative for disposal or return.


Returns

Returns must be reported to ifiGOURMET within 5 business days of receiving the product. Prior to returning product, please contact Customer Service to discuss the specific situation. We will not accept any returned product without prior notification. Once the return has been approved by Customer Service, a return authorization number will be issued. This number should be clearly displayed on the shipping container being returned. Depending on the circumstances for the return, your account may incur a 20% restocking fee.