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CUSTOMER SERVICE
800.480.0466

ORDERING INFORMATION

To place an order with ifiGOURMET, please either:

Our Customer Service Team is available from 8:00 AM - 5:00 PM (CST), Monday through Friday.

You can email any questions or comments to customerservice@ifigourmet.com.

An order confirmation will be emailed shortly after receipt of a Purchase Order. Please review the confirmation for accuracy and report any discrepancies to Customer Service immediately.

Contact your Sales Representative or our Customer Service Team at (847) 855-7400 or customerservice@ifigourmet.com for quotations.

SHIPPING INFORMATION

The shipping point for dry goods, chocolate products and equipment is Gurnee, Illinois 60031; and Chicago, Illinois 60609 for frozen goods.

Orders for dry goods, chocolate and equipment may be combined on a single Purchase Order. Orders for frozen goods require a separate Purchase Order.

Generally, orders are shipped within 24 hours of receiving the order - actual lead times will vary depending upon destination, transit times, and product availability.

All orders are shipped via LTL Common Carrier or Parcel Service. IFI will determine the most appropriate shipping method for each shipment based upon the quantities purchased, weather conditions and customer delivery requirements. We may be required to pack chocolate or other perishable products with thermal packaging and refrigerants or ship via refrigerated carrier during warmer months.

PAYMENT INFORMATION

All orders must be prepaid unless credit is established. ifiGOURMET does accept VISA and Mastercard credit card payments.

Customers that choose to establish credit must complete and submit an IFI Credit Application. You may also call our Customer Service Team at (847) 855-7400 to request an IFI Credit Application. Please allow 5-7 business days for processing.

Pricing is subject to change with or without notice depending upon the circumstances. ifiGOURMET will make every attempt to provide sufficient notice of price changes but cannot guarantee this due to circumstances beyond our control.

RECEIVING AN ORDER

Please inspect all shipments for external damage prior to accepting or signing for a delivery. Damage must be reported to ifiGOURMET within 2 business days of receiving the product.

Refuse delivery of any cartons or packages with visible external damage with the carrier. Any visible damage on an LTL shipment must be noted on the bill of lading. ifiGOURMET, Inc. cannot be responsible for damage that is received and signed for by a customer.

All concealed damage must be held intact until released by an ifiGOURMET representative for disposal or return.

RETURNS

Returns must be reported to ifiGOURMET within 5 business days of receiving the product. Prior to returning any product please contact Customer Service at (847) 855-7400 to discuss the specific situation. We will not accept any returned product without prior notification. Once the return has been approved by Customer Service, a return authorization number will be issued. This number should be clearly displayed on the shipping container(s) being returned. All returned goods must be received in good condition, and the customer is responsible for all charges related to the return of any products. Depending on the circumstances for the return, your account may incur a 20% restocking fee.

All sales of holiday items and equipment are final.